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Sora Lifesciences
EU MDR 2017/745 · Post-Market Surveillance

PMCF / PMPF Surveys

Bridge clinical data gaps and maintain CE marking with scientifically robust, end-to-end Post-Market Clinical Follow-up survey solutions designed for Notified Body approval.

250+
PMCF Surveys Completed
100%
NB Acceptance Rate
100K+
Global HCP Network
28
EU Countries Covered
Clinician completing a PMCF survey on a tablet in a clinical setting
01 / 07

What is Post-Market Clinical Follow-up?

Post-Market Clinical Follow-up (PMCF) is a critical component of a manufacturer's post-market surveillance obligations under EU MDR (2017/745) and IVDR (2017/746). PMCF activities are designed to proactively collect and evaluate clinical data on a CE-marked device to confirm ongoing safety, performance, and clinical benefit throughout its lifecycle. We support medical device and diagnostics manufacturers in designing, executing, and reporting PMCF surveys that are scientifically robust, regulator-ready, and aligned with notified body expectations. Important: for many devices (especially legacy devices), pre-market clinical evidence alone is no longer sufficient — notified bodies increasingly expect active PMCF data generation, not just literature updates.

A regulatory affairs professional reviewing post-market surveillance documentation

Why PMCF Is Required Under MDR/IVDR

Under MDR/IVDR, manufacturers must demonstrate that:

  • The device continues to perform as intended in real-world clinical use
  • Identified and residual risks remain acceptable
  • No new safety signals or performance gaps emerge post-commercialization
  • Clinical evidence remains current, relevant, and sufficient
02 / 07

Why Level 4 Evidence Matters for Your CER

Per MDCG 2020-6, Notified Bodies evaluate clinical evidence based on a defined hierarchy. Generic user feedback (Level 8) is no longer sufficient. Our PMCF surveys are specifically designed to generate Level 4 patient-specific clinical data that directly addresses residual risks and state-of-the-art comparisons.

01

Scientifically Validated Endpoints

Questionnaires designed with clinical validity and reliability testing

02

Statistical Rigor

Sample size justification and pre-specified analysis plans

03

Direct Risk Addressal

Survey endpoints mapped to specific residual risks from your RMF

MDCG 2020-6  Evidence Hierarchy

Level 1–2

High-Quality Clinical Studies : RCTs, meta-analyses of RCTs

* Rarely applicable for surveys

Level 3

Non-randomized Studies : Controlled cohort studies, case-control studies

* Possible for structured registry studies

Level 4

Patient-Specific Surveys : Structured surveys collecting patient outcomes, safety data, and performance metrics

* Our primary deliverable — optimal for PMCF

Level 5–6

Case Series & Reports : Uncontrolled observational data

* Supplementary evidence only

Level 7–8

General User Feedback : Non-structured opinions, general questionnaires

* Insufficient for regulatory purposes

03 / 07

Common Challenges

Many medical device companies find PMCF activities challenging due to resource constraints, unclear requirements, and lack of specialized expertise.

Scattered survey printouts and a flagged compliance checklist

Unclear NB Expectations

Notified bodies have varying and evolving expectations for PMCF activities, making it difficult to know what level of evidence will satisfy reviewers.

Poorly Defined Objectives

PMCF objectives that fail to close clinical evidence gaps result in wasted resources and data that doesn't address the real regulatory questions.

Low Physician Participation

Engaging busy healthcare professionals to participate in surveys is challenging without established relationships and proper incentive structures.

Non-Defensible Surveys

Surveys that are not clinically meaningful or methodologically sound cannot withstand NB scrutiny and may be rejected entirely.

Translation to Reports

Difficulty translating survey outputs into usable PMCF Evaluation Reports and CER updates that meet MDCG template requirements.

04 / 07

Our PMCF Services

We bridge regulatory requirements with real-world clinical practice, ensuring PMCF data is both collectable and compliant — transforming PMCF from a compliance burden into a strategic asset for your clinical evidence portfolio. We offer end-to-end as well as modular service offerings across the PMCF/PMPF survey — you can choose all or any of the below offerings to suit your specific requirements.

A healthcare professional completing a structured PMCF survey questionnaire on a tablet
01

PMCF/PMPF User Survey Plan

MDCG compliant PMCF/PMPF User Survey Plan creation along with SAS plan and sample size determination for PMCF/PMPF user survey data collection.

  • Gap analysis & scope definition
  • Endpoint specification aligned to residual risks
  • Sample size justification (SAS plan)
  • Ethical & regulatory pathway mapping
  • Statistical analysis plan
Key deliverable

MDCG 2020-7 compliant PMCF Plan ready for NB review

02

Survey Questionnaire

We design highly robust survey questionnaires that capture critical post-market data through scientifically sound methodologies in professional grade survey platforms.

  • Validated question design
  • Clinical endpoint mapping
  • Patient-reported outcome measures
  • HCP experience capture
  • Multi-language adaptation
Key deliverable

Scientifically validated, regulator-defensible questionnaire

03

Survey Data Collection

RWE generated using online surveys programmed in professional grade market research survey platforms among authenticated empanelled healthcare professionals.

  • 100K+ global HCP network access
  • EMR/patient case form data capture
  • Real-time data quality monitoring
  • CFR Part 11 compliant EDC
  • Retrospective record-based collection
Key deliverable

Clean, validated dataset with full audit trail

04

PMCF/PMPF User Survey Report

MDCG compliant PMCF/PMPF User Survey Report creation using the Excel/SPSS raw data and Excel Data Tables generated from the online surveys.

  • Full statistical analysis & interpretation
  • Safety & performance conclusions
  • State-of-the-art comparison
  • CER integration narrative
  • NB response support
Key deliverable

MDCG 2020-8 compliant PMCF Evaluation Report

05 / 07

A Proven, End-to-End PMCF Survey Process

Our 7-step methodology ensures every PMCF survey is scientifically rigorous, regulatory-defensible, and designed for notified body acceptance from day one.

An analyst reviewing a structured survey methodology workflow
  1. 01

    MDCG-Aligned Study Design

    Every PMCF/PMPF engagement begins with a clearly defined user survey plan aligned to MDCG 2020-7 requirements.

    • Study objectives and rationale
    • Target study population and geographies
    • Sample size calculation with documented justification
    • Primary and secondary endpoints (performance, safety, off-label use)
    • Device grouping (variants, configurations, minimum samples)

    This structured planning minimizes review queries and ensures traceability from objectives to outcomes.

  2. 02

    Robust Respondent Screening

    We implement a multi-layered screening framework to ensure only relevant, qualified users enter the study.

    • Country and region eligibility as per the PMCF/PMPF plan
    • Licensed and actively practicing status
    • Conflict-of-interest checks
    • Role and clinical relevance (physicians, nurses, allied HCPs)
    • Confirmed usage of the intended device / technology / brand
    • GDPR-compliant informed consent and confidentiality

    Advanced cheater checks and randomized validation questions are embedded to protect data integrity.

  3. 03

    Questionnaire Development

    Questionnaires are designed to capture clinically meaningful, statistically robust outcomes while remaining practical for real-world users.

    • Clear mapping to primary and secondary endpoints
    • IFU adherence and off-label use assessment
    • Predominantly controlled, close-ended formats suitable for analysis
    • Device-specific configuration and usage context
    • Adverse event capture and safety signals
    • Logical flow and respondent ease to reduce bias and fatigue

    All questionnaires are developed with input from regulatory, clinical, and analytical perspectives.

  4. 04

    Secure Survey Programming & Execution

    Surveys are programmed and hosted on a secure, professional-grade platform with built-in quality safeguards.

    • Logic checks and skip patterns
    • Internal QA before launch
    • Controlled release to authenticated respondents only
    • Pilot testing and client review
    • Optional multi-language deployment

    This ensures accurate data capture across geographies and device variants.

  5. 05

    Targeted Recruitment & Engagement

    We leverage a verified global HCP panel and structured outreach to meet sample requirements efficiently.

    • Targeted email campaigns
    • Tele-calling follow-ups where required
    • Reminder workflows to reduce drop-outs
    • Incentives aligned with FMV guidelines

    This balanced approach maximizes participation while maintaining compliance.

  6. 06

    Stringent Data Quality Controls

    All data undergoes multi-step validation before analysis.

    • Speeding and straight-lining detection
    • Data completeness and consistency checks
    • Open-ended response validation
    • Cross-verification with profile and practice data

    Only clean, defensible datasets progress to reporting.

  7. 07

    MDCG-Compliant Reporting

    Final deliverables are structured to support technical documentation and notified body review.

    • Methodology and deviation documentation
    • Endpoint-wise results and stratification
    • Clear implications for CER, PMS, and risk management updates
    • Sample justification and respondent profiling
    • Safety, performance, and off-label insights

    Outputs are analysis-ready and aligned with regulatory expectations.

06 / 07

Therapeutic Areas & Device Types We Support

We bring deep domain knowledge across key therapeutic areas and device classifications, enabling clinically relevant and regulator-ready PMCF surveys.

A range of device types spanning multiple therapeutic areas
Therapeutic Areas
01

Prevention & Primary Care

  • Primary Care & General Practice
  • Endocrinology & Diabetes
  • Bariatrics & Obesity
  • Dentistry
  • Dermatology & Aesthetics
02

Diagnostics & Imaging

  • Radiology & Imaging
  • Clinical Diagnostics
  • Molecular Diagnostics
  • Immunodiagnostics
03

Specialty Care

  • Cardiology
  • Neurology
  • Oncology
  • Gastroenterology
  • Nephrology & Renal Care
  • Urology
  • OB/GYN & Women's Health
  • Ophthalmology
  • ENT
04

Surgical & Procedural Care

  • General Surgery
  • Orthopedics & Spine Surgery
  • Robotic Surgery
  • Anesthesiology & Pain Management
05

Acute & Critical Care

  • Trauma & Emergency Medicine
  • Respiratory & Critical Care
  • Wound Care & Infection Prevention
  • Hospital Infrastructure
06

Long-Term & Post-Acute Care

  • Long-Term Care (LTC)
  • Post-Acute Care (PAC)
Device Types

Our PMCF/PMPF coverage spans the full legacy-device transition timeline under MDR:

A

Class IIa and IIb legacy devices transitioning to MDR

B

Class III devices transitioning to MDR

C

Remaining Class IIa, IIb, and III devices requiring ongoing PMCF

07 / 07

Why Partner With Us

We combine deep regulatory knowledge with clinical research excellence to deliver PMCF surveys that satisfy the most demanding Notified Body scrutiny.

A multidisciplinary team in discussion around a laptop showing charts

Former Notified Body Expertise

Our team includes former NB reviewers who understand exactly what assessors look for in PMCF documentation.

In-House Biostatistics

PhD-level statisticians design sampling strategies and perform rigorous analysis — no outsourcing delays.

Multilingual Global Reach

Native-language survey deployment across all EU member states with in-country clinical expertise.

Accelerated Timelines

Proprietary HCP database enables rapid recruitment, reducing typical survey timelines by 40%.

NB-Ready Deliverables

Reports formatted per MDCG 2020-8 template, designed for seamless CER integration and NB submission.

Therapeutic Expertise

Specialized experience in orthopedics, cardiovascular, IVD, dental, and Class III implantables.

FAQ

Frequently asked questions

Practical answers on scope, methodology, and compliance for PMCF / PMPF Surveys.

01When is a PMCF survey sufficient versus a clinical investigation?

PMCF surveys are appropriate when your device has substantial pre-market clinical data and you need to confirm long-term safety and performance, monitor residual risks, or gather real-world evidence. Full clinical investigations are typically required for novel devices, Class III implantables with limited clinical history, or when a survey cannot adequately address identified clinical gaps. Our gap assessment recommends the most appropriate approach for your situation.

02How do you calculate sample size for PMCF surveys?

Sample size is determined from the primary endpoints, expected effect sizes, and the statistical power required to detect clinically meaningful differences. We use established methods for proportions (safety and performance rates) or means (continuous outcomes), and exact binomial methods for rare adverse events. All calculations are documented with justification in the protocol and reviewed by our biostatistics team.

03Is ethical approval required for PMCF surveys?

It varies by country and survey design. Surveys involving only healthcare professionals about their clinical experience may not require ethics approval, whereas surveys collecting patient-reported outcomes, accessing patient records, or involving direct patient participation typically require ethics-committee review. We assess the requirements for each target country and manage the submission process.

04What distinguishes Level 4 from Level 8 evidence?

Level 4 evidence (per MDCG 2020-6) consists of structured surveys collecting patient-specific clinical outcomes, safety data, and performance metrics with proper methodology. Level 8 evidence is general user feedback or opinion without structured methodology — increasingly rejected by Notified Bodies as insufficient. Our surveys are designed specifically to generate Level 4 evidence that addresses your device's residual risks.

05How long does a typical PMCF survey take?

Timelines depend on scope, sample size, and geographic reach. A focused single-country HCP survey typically takes 3–4 months from protocol finalization to final report; multi-country patient-outcome surveys may require 6–9 months. Our established HCP network enables faster recruitment than building site relationships from scratch — often reducing timelines by up to 40%.

06Can PMCF surveys address legacy devices lacking clinical data?

Yes — this is one of the most common use cases. Many devices certified under MDD have limited clinical data that doesn't meet MDR Article 61 requirements. PMCF surveys can efficiently generate real-world evidence on safety, performance, and clinical benefit to bridge these gaps, often more cost-effectively than retrospective clinical studies. We design surveys that directly address the gaps identified in your Clinical Evaluation Report.

07What data-management systems do you use?

We use CFR Part 11 and ISO 14155 compliant Electronic Data Capture (EDC) systems with audit trails, electronic signatures, and data-integrity controls. Real-time data-quality monitoring enables early issue identification, and all systems meet the standards Notified Bodies expect for clinical data capture.

08How do you ensure survey responses are genuine and reliable?

We implement multiple validation mechanisms: HCP verification against professional registries, response-consistency checks, statistical outlier detection, and response-time analysis. For patient surveys, we use verified recruitment pathways through treating physicians. All methodologies are documented in the protocol for regulatory transparency.

Case studies

This service in practice

MedTech (Endodontics)Case study

PMCF survey for endodontic paper points

A global dental device manufacturer engaged us to run a post-market clinical follow-up survey among dentists in the US and EU5, capturing clinician-reported evidence on the performance, safety, and usability of its endodontic paper points.

MedTech (Dental)Case study

PMCF survey for a bulk-fill composite

A global dental manufacturer engaged us to run a post-market clinical follow-up survey among dentists in the US and China, capturing clinician-reported evidence on the safety, performance, and esthetics of its sonic-activated bulk-fill composite.

MedTech (Dental)Case study

PMCF survey for a temporary crown & bridge material

A global dental device manufacturer engaged us to run a post-market clinical follow-up survey among general practice dentists in the US, Spain, and Romania, capturing clinician-reported evidence on the performance, safety, and esthetics of its temporary crown and bridge material.

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